Frequently Asked Questions
WHAT IS OUR CONTACT?
Email us at hi@sadi.love
WHAT IS OUR RETURN POLICY?
To process a return, click the return link at the bottom of our page and follow the steps.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
If you are having issues with a return, you can contact us at info@sadi.love. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
International orders are not eligible for refunds, only exchanges and store credits will be offered, and postage must be paid by the customer.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you need to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
HOW IS MY REFUND PROCESSED?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@sadi.love
WHEN WILL I GET MY PRE-ORDER PURCHASE?
Pre-order delivery dates are estimations as goods are still being finished and shipped to our warehouse. There can be unexpected delays due to shipping carrier delays, or unexpected global events.
WHAT IS OUR SHIPPING POLICY?
Order processing time takes 1-2 business days. Domestic ground shipping delivery should take between 2-5 business days. Delivery delays are common with shipping carriers, especially during the holiday period. Sadi Studios has no control over shipping carriers once orders have been dispatched, but we are happy to assist in the event you have trouble receiving your order!
HOW IS SHIPPING CALCULATED?
The shipping rates provided are standard daily rates for 2 day ground express shipment in the continental USA, and priority overnight from our warehouse to your destination address.
WHAT COUNTRIES DO WE SHIP TO?
We currently ship to the USA, Canada, Bermuda, and UK.
CAN I GET A REFUND OR EXCHANGE IF MY ORDER DOESN’T FIT?
Yes, please follow the steps after clicking on the returns link and we will accommodate your request!
WHY ARE THERE ADDITIONAL TAXES OR FEES?
Depending on your state or if you reside in the UK, there may be additional tax or duty charges.
WHAT IF THE SHIPPING CARRIER NOTIFIES ME OF DELIVERY BUT I DIDN’T RECEIVE MY ORDER?
Please contact the shipping carrier right away to locate your order. If they are unable to locate your package, please contact us and we will do our best to assist you.
WHY DOES MY SHOE LOOK DIFFERENT FROM PHOTOS?
Please be aware that because leather is a natural material, slight colour variation, blemishes, imperfections, scratches, or change in texture may be visible. These imperfections should not be misconstrued as flaws, as this is what makes each item beautiful and unique.
As a result the product can vary slightly from the pictures.